Sustainable Development Goals
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Sustainable Development Goals
PROJECT
GOV.SG1.I1.P4
Mapping Istanbul's Digital Gap
Collecting information on the level of digital accessibility of citizens and thereby obtaining data-driven spatial information on existing inequalities in access to, use of and knowledge of information technologies among the population in different neighborhoods of Istanbul.
For the institutions and public administrations to have a starting point for developing action plans and public policies aimed at full digital inclusion of all segments of society in Istanbul
- Providing spatial data on the digital divide in Istanbul
- Developing a strategy to eliminate digital inequalities on a neighborhood basis
- Providing a positive contribution to the city image
- A model work for other cities
- Ensuring equal access to ICTs for all segments of society in Istanbul
Smart Governance
PROJECT
GOV.SG2.I1.P1
Digital Service Management System (ITSM)
Monitoring and maintaining digital services provided, responding to complaints and requests, increasing personnel satisfaction by managing service levels
- Increasing citizen satisfaction
- Contributing to the effective and efficient management of digital city services
Smart Governance
PROJECT
GOV.SG2.I2.P1
Fast Solution Line
Establishing a platform where citizens can report problems in the city to the relevant department of the municipality in real time by taking photos and specifying the category of the problem through a mobile application
- Rapid identification of citizen needs
- Rapid action on problems in the city
- Reducing the workload of the public relations unit
Smart Governance
PROJECT
GOV.SG2.I3.P1
e-Mahallem (e-Neighborhood)
Development of applications that bring together city management functions and citizens on a web-based platform and mobile application platforms, ensuring their coordination, citizen participation and feedback loop
- Improving communication and communication between citizens
- Sustaining the neighborhood culture on the digital platform
- Promoting social interaction and cooperation
- Ability to take quick action with feedback at the neighborhood level
Smart Governance
PROJECT
GOV.SG2.I3.P3
Söz Senin
Evaluation of municipal services by citizens and the city identifying service performance and areas for improvement across the organization
- Improving service quality in the city
- Increasing citizen communication
- Increasing citizen orientation in services
Smart Governance
PROJECT
GOV.SG2.I3.P4
Bütçe Senin
The creation of a model where Istanbul Metropolitan Municipality includes stakeholders in the budgeting process for the year 2022 is a participatory approach. It involves various methods such as citizens expressing their priority needs, proposing ideas and projects, voting, etc., to allocate financial resources to citizens' suggestions and projects. This model establishes a process where citizens actively participate in deciding how a portion of the investment budget will be spent and monitor the implementation of projects included in the budget
- Citizen participation and ownership of the budget process
- Revealing the spirit of participation
- Ensuring proper resource utilization
- Ensuring that the organization moves forward on participation as a good governance practice
Smart Governance
PROJECT
GOV.SG2.I3.P5
Voluntary Order
Within the scope of the project, headmen will be responsible (volunteerly) for conveying the needs and requirements of the residents in their areas to the Istanbul Metropolitan Municipality
- Raising awareness of volunteer participation
- Neighborhood deficiencies and expectations of the residents themselves to be detected by
- Establishing a neighborhood-based communication channel
- Supporting the UN Sustainable Cities and Community Goal